At Dan Tailor every order is made to the specification provided by you. We acknowledge that small alternations on occasion may be required. To provide that fit for the individual guarantee, Dan Tailor provide an alteration credit valued up to $45 for suits / coats and $20 for shirts and trousers at your local tailor.
The Alternation Process
Dan Tailor provides you with an easy to use alteration form that will assist us to process your alteration requirements once approved. Please see the measurement form for alterations that can be considered by Dan Tailor.
1. Go to your local tailor with the Alternation Form.
2. Local tailor alters the garment and completes the alternation form.
3. Apply for an alteration credit and upload a photographed or scanned copy of your receipt and alteration form. You can apply for an alteration credit within 14 days of your order being shipped. Once processed, your credit will appear on your credit card statement within 10 days.
To apply for a garment to be replaced please complete the replacement form. We will then help you decide if a replacement or alteration is more appropriate. Dan Tailor reserves the right to deny replacement applications. Items cannot be replaced based on customization changes. Depending on fabric availability, some garments may be unavailable to be replaced and you may be asked for an alternative fabric for your replacement order.
If we have not been able to meet your expectations through our alternation or replacement policies and you want a full refund please follow the return instructions. Items can be returned within 14 days of being shipped for a full refund.
To be considered eligible for return, all orders must be post stamped to Dan Tailor within 14 days of a customer receiving their order and accompanied by a completed returns form. Dan Tailor will only accept returned products that are in new and unworn condition. Dan Tailor has the right to deny a refund and will not accept garments that have been altered, worn or adjusted in any way. Customers are responsible for return shipping charges. You must return all items purchased as part of a promotion or combination offers to receive a full refund. Kept items will be charged at full market value. The returns policy applies to both Internet orders and Fittings.
Thank you for shopping with Dan Tailor. We hope you love your new purchase and continue shopping with us and enjoying our forever evolving range of clothing. However, if something is not as specified we offer full refunds. Please refer to the Returns Policy for full terms and conditions.
To complete a return simply send the item/s purchased that you wish to return (in unworn and new condition) post stamped back to dantailor within 14 days of purchase along with the completed returns form and your original invoice to:
Please allow three weeks from the day you post your return for your credit to processed, your refund will be credited to the original payment method. Customers are responsible for the shipping costs.