Dan Tailor Online Delivery Policy
This shipping policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Customer Service Centre on [email protected]
Where we deliver
We will deliver/ ship to most addresses within Australia, but do not deliver to international locations. We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced, however dantailor’s freight forwarder may be able to deliver to a local depot where you can collect your products.
The locations we can deliver to may change from time-to-time.
How and when we deliver
All deliveries are made between 8.30am to 5.00pm Monday to Friday by Dan Tailor’s chosen carrier.
All Dan Tailor garment are custom made. Our lead times for delivery is 3 weeks from placement of order. There are times in the year where this may vary. Dan Tailor will detail this on our website should this occur.
Please note that these delivery times are estimates only, and actual delivery times may vary.
Items may be delivered to you individually and/or separately by different couriers and transport agencies.
For large deliveries, the courier will attempt to contact you to arrange a delivery time using the contact details provided by you.
We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
Once your order has been successfully processed through the Dan Tailor shopping cart and Paypal you will receive a confirmation email along with your estimated delivery date.
Cost of delivery
Delivery is free of charge.
Acceptance of delivery
Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Dantailor to be authorised to receive the products.
Unfortunately Dan Tailor and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Dan Tailor’s carrier will leave a card. When delivered by the carrier, you will need to collect your delivery from the nominated depot or post office.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
If your delivery has not arrived, please contact our Customer Service. If you wish to return a product delivered damaged or otherwise, please refer to Dan Tailor’s Returns Policy.